FRONT OF HOUSE COORDINATOR
ABOUT THE ROLE
We are looking for a Front of House Coordinator, which is an exciting hands-on role that oversees all Front of House activities including customer service, gift shop and ticket sales, recruits volunteers across departments, and trains, oversees and schedules the front of house volunteers. The individual happily rolls up their sleeves to fill in as needed, troubleshoots point of sale issues, resolves visitor and volunteer concerns, and ensures the venue is safe and presentable.
Additionally, this role works behind the scenes, completing deposit forms, inventory, sales and reconciliation reports, overseeing the membership program and creating membership newsletters, and organizes volunteer and membership appreciation events.
Working closely with and reporting to the Museum Manager, the Front of House Coordinator provides feedback and suggestions to help ensure efficiencies and continuous improvement of the museum.
The Front of House Coordinator will occasionally attend special events and perform backup duties as needed. This individual is responsible for the health and safety of the venue including providing first aid treatment when required.
It is of utmost importance that the individual in this role has an outgoing, energetic personality and possesses top-notch customer service skills.
Our ideal candidate has 3+ years’ experience in museums, performing arts venues, and/or not-for-profits, as well as experience overseeing, motivating and supporting people (preferably volunteers). We would also consider candidates with customer service and/or hospitality experience. The individual is familiar with cash floats, reconciling reports, and managing inventory in a fast-paced environment. While strong computer skills are a must, experience using Square and MailChimp are considered an asset. Our ideal candidate has, or is willing to get, certifications in Serving It Right and First Aid Level 1.
HOURS OF WORK & WAGE
The amount of hours worked weekly is flexible; therefore, we are open to considering those who want to work either part time or full time. This position works on-site in the heart of Vernon. Some evening and weekend work may be occasionally required.
The starting wage for this role is $21-23 per hour (negotiable based on experience and skills). If the successful individual works full time, they will be eligible to receive benefits.
HOW TO APPLY
Even if you don’t meet all the criteria listed, we encourage you to apply! Interested candidates are requested to submit their cover letter and resume to mail@vernonmuseum.ca (please include the job title in the subject line). Applications will be accepted until the position is filled.No telephone or walk-in inquiries please.
The Museum & Archives of Vernon is an equal opportunity employer. We welcome all applications from women, men, and gender nonconforming people, people of color, Indigenous peoples, people with disabilities, members of the 2SLGBTQIA+ community and all others who may contribute to the further diversification of the museum.
We thank all candidates for their interest. Those selected for an interview will be contacted.
DEADLINE FOR APPLICATIONS
Until position is filled.